HAP.Partners
Legal
The policies that govern HAP.Partners and HAP CheckIn. They are written to be read — plainly, with the awkward parts stated rather than buried — because a policy nobody can follow protects nobody.
Terms of Service
The agreement between you and us. What we are responsible for, what the event organiser is responsible for, and what you agree to when you buy a ticket.
- HAP is a marketplace — the Organiser runs the event
- The Organiser’s own event terms apply alongside ours
- A ticket admits once, and may not be resold
- Grievance redressal and governing law
Privacy Policy
What personal data we collect, why, who we share it with, how long we keep it, and the rights you have over it under the Digital Personal Data Protection Act, 2023.
- We do not sell personal data
- Payment credentials never reach our systems
- The Organiser receives attendee data and is independently responsible for it
- Retention schedule, and how to ask for access, correction or erasure
Refund & Cancellation Policy
When a ticket can be refunded, when it cannot, how the money comes back, and how long each stage takes.
- All sales are final — no refund for a change of mind
- Full refund, automatically, if an event is cancelled
- Keep the ticket or take a refund if it is rescheduled
- Refund timelines, and what to do before raising a chargeback
Delete Your Account
How to delete the account you use to sign in to the HAP app — the exact steps, what happens immediately, and what data is deleted versus kept.
- In-app: Profile → Settings → Account → Delete account
- Deactivated immediately; tickets you own stay valid
- 90 days to change your mind, then permanent deletion
- What is deleted and what the law requires us to keep
Who you are dealing with
HAP, HAP.Partners and HAP CheckIn are brands of Alpheric Consultants Private Limited, a company incorporated in India.
- Legal name
- Alpheric Consultants Private Limited
- CIN
- U85500UP2023PTC187437
- PAN
- AAZCA2335G
- GSTIN
- 09AAZCA2335G1ZD
- Registered office
- Alpheric, 6th Floor, Magnus Tower, Sector 73, Noida, Uttar Pradesh 201301, India
Contact
One mailbox per job, so you never have to guess which one to use. Support answers fastest; the Grievance Officer is the escalation when it has not been resolved.
- Customer support
- [email protected]Orders, tickets, refunds
- Organisers and partners
- [email protected]Listing an event, HAP CheckIn
- Data protection
- [email protected]Ashish Randhawa — access, correction, erasure
- Grievance Officer
- [email protected]Ashish Randhawa — escalation, acknowledged in 48 hours
- Legal notices
- [email protected]Notices, infringement reports
All policies are at version 1.2, effective 5 August 2026.