HAP FOR ORGANISERS
Ticketing, entry, teams, payments, counters and live operations—connected from first sale to final settlement.
Already using HAP? Open your organiser workspace.
Demo Event · Live Operations
PRODUCT PREVIEWSample data
Arrivals through the gatesMoving
THE USUAL SETUP
Ticketing lives in one tool. Entry in another. Crew updates stay in chats. Counters close in spreadsheets. HAP connects the workflows that need to move together.
01 · SCATTERED TOOLS
Separate logins. Repeated data. No shared live view.
02 · HAP EVENT CORE
One connected event record brings supported workflows together.
Event Core
Connected
03 · ONE LIVE VIEW
Every team works from the same operational picture.
Operations view
LIVEDemo Event
Preview with sample states
One event. One connected system. One live view.
CHOOSE YOUR WAY IN
Launch a regular event yourself, or bring in the HAP events team when the operation gets bigger.
SELF-SERVICE
Create, publish and manage your event using HAP’s self-service tools.
BEST FOR
Community events, workshops, performances, private events and recurring formats.
WITH HAP, YOU CAN
You stay in control. HAP keeps the setup connected.
GUIDED EVENT OPERATIONS
Plan a more complex event operation with the HAP events team.
BEST FOR
Festivals, concerts, multi-gate venues and events involving larger crews, counters or operational workflows.
Planned together: Venue, Gates, Counters, Crew, Devices, Live operations.
TOGETHER, WE CAN PLAN
Built around your venue, teams and operational requirements.
Start with the tools you need. Add operational support when the event demands more.
BEFORE THE SHOW
Set the essentials, shape your tickets, schedule sales and publish when you are ready.
Build it once. Keep every team working from the same event setup.
New organisations are verified before their first event goes live. You can keep building while verification is in progress.
Event builder Sample event
Sample data, not a real event
Add event details, venue information and important dates.
Event title
Sample event
Category
Music
Venue
Sample venue
Starts at
Date and time
Ends at
Date and time
Doors open
Optional
Create ticket types, quantities and pricing rules.
Name
General admission
Kind
Paid
Capacity
Set a limit
Max per order
Optional
Set sales windows and availability.
Check the setup and take the event live.
Submit for approval
SHOW DAY
Gates, crews, counters and guests all move at the same time. HAP gives each team the same operational picture.
One live view of entry, queues, counters, crews, devices and supported revenue activity.
Arrivals through the gates
Validate tickets, monitor arrivals and respond to gate queues.
Give crews the information they need without scattered chats.
Coordinate supported recharge, payments and counter activity.
Deliver tickets, schedules, maps, updates and enabled event tools through HAP.
See what is happening while there is still time to act.
AFTER THE EVENT
Bring sales, attendance, counter activity and settlements into one reconciled view—without stitching disconnected spreadsheets together.
Close the event with answers, not disconnected spreadsheets.
Event closeout · Demo Event
Sample data, shown without figures
Relative shapes, no figures
BUILT FOR LIVE EVENTS
Supported HAP devices connect locally over Bluetooth so essential ticketing, entry and event operations can continue. Queued activity synchronises when connectivity returns.
Cellular networkCONGESTED
HAP local meshACTIVE
Cloud syncQUEUED · READY TO SYNC
How to read the diagram
Supported HAP devices form a local venue network.
Essential ticket information remains available where supported.
Entry and enabled event workflows can continue locally.
Queued actions catch up when internet connectivity returns.
Connected locally. Synced automatically.
Availability depends on the event, enabled workflows and supported devices.
BEFORE YOU COMMIT
Clear answers before you decide how HAP fits your event.
Create an organiser account, set up your organisation and complete onboarding, then build your event in the workspace. New organisations are verified before their first event goes live, and each event is submitted for approval before it is published. You can keep building while that happens.
Create your eventNo. Regular event organisers can build and publish independently. Larger productions that need devices, cashless counters or on-ground planning work with the HAP events team, who you can contact at any point.
Talk to the events teamEnrolled gate devices can keep checking tickets without a network and queue what they scan. Supported HAP devices can also share updates locally over Bluetooth, and everything synchronises when connectivity returns. What is available depends on the event, the enabled workflows and the devices in use.
Yes. Invite team members to your workspace with role-based permissions, so gate teams, finance, crew and administrators see only what they need.
Multi-day events are supported: ticket types can admit on specific days, and venues you save can be reused across your events. For a production that spans several venues at once, talk to the events team about the right setup.
Talk to the events teamTicket sales, refunds and your settlement are reconciled in one statement per event. HAP’s commission and settlement timelines are agreed for your event rather than published on this page, so ask before you commit. Refunds follow the published refund policy.
Read the refund policyNo. Tickets arrive by email and appear in My Tickets. The HAP app adds schedules, wayfinding, top-ups and help where the event supports them.
For larger productions, the HAP events team plans the setup with you, including gates, crews and counters. What on-ground support is included depends on your event, so confirm it when you get in touch.
Talk to the events teamSTART WITH HAP
Create your first event, or plan a more complex production with the HAP events team.
