At the gate
HAP CheckIn
Scans tickets at the gate, keeps every gate in step over Bluetooth when the venue has no signal, and carries an emergency to whoever can answer it.
Are you here to buy a ticket?
Then none of this is for you. Tickets are bought on this website and arrive by email — browse events or find yours under My Tickets. The HAP app for going to events is at hap.live/download. Everything on this page is a staff tool and asks for a join code you cannot get.
What it does
- Scan a ticket and get an answer in well under a second, with or without a network.
- Share check-ins between phones over Bluetooth, so a ticket used twice is caught at the second gate even when neither has signal.
- Raise an SOS that travels between handsets rather than depending on the venue’s wifi.
- Hold the whole guest list on the phone — forty thousand tickets, looked up locally.
Android
Installs and updates through Google Play like any other app. Open it, enter your join code, and you are enrolled.
iPhone
Coming to the App Store. It goes live here the day Apple approves the listing.
One thing worth planning around: when an iPhone’s screen is locked or the app is in the background, iOS stops Android devices being able to find it over Bluetooth. An iPhone still finds and syncs with everyone else. In practice iPhones make good fixed positions with the app open, and Android handsets make better roamers.
Getting access
HAP CheckIn is useless without a join code, which an organiser issues per person from their console — one code, one handset. If you are staff and do not have one, ask whoever is running the event. If you are an organiser, the codes are in your dashboard under the team the app belongs to. Anything else — [email protected].
What each app stores on a phone, and for how long, is covered in the Privacy Policy.